Notes
Operating notes from a working GM.
Short pieces, written for operators. One idea each, drawn from work that actually happened.
N·053 min
The Cost of Hiding: Why 'Dodging the Man' Is Costing You 30% Growth
Cash-only shops think they're saving on taxes. The ATM in the lobby is the most expensive piece of equipment in the building.
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N·072 min
The Monday Morning Heart Attack: Redirecting $5,500 in 2 Hours
After an ownership transition, a weekend's $5,500 was pending into the wrong bank account. We had until midnight to intercept it. Here's how.
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