Notes
Operating notes from a working GM.
Short pieces, written for operators. One idea each, drawn from work that actually happened.
N·026 min
Compliance Is a UX Problem
If your team routinely ignores the process, the process is broken — not the people. Treat your SOPs like a product and the adoption problem solves itself.
Read the note →
N·102 min
Engineering Out Human Error: The 'Zero vs. O' Patch
Trust is fragile. You lose it in three seconds because of a typo. The fix isn't a FAQ—it's removing the ambiguity from the system entirely.
Read the note →